ISLAMABAD – The Ministry of Energy (Power Division) has launched a large-scale rollout of smart meters across Pakistan’s electricity distribution companies (DISCOs), as part of its 2025–26 “Year of Customer Service Improvement” initiative. The project aims to enhance customer service, operational efficiency, and transparency across the country’s power sector.
A spokesperson from the Power Division said that metering serves as the key interface between consumers and service providers. “This initiative will ensure real-time data availability, transparency, and an improved customer experience,” the statement added. The rollout is part of a broader digitalisation drive to modernise DISCOs’ infrastructure and operations.
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Pricing of smart meters had previously been a major hurdle. With nearly 38 million electricity consumers nationwide, about 80% are single-phase users. The cost of a single-phase smart meter, previously around Rs20,000, has been reduced to approximately Rs15,000 through strategic procurement and monitoring. The spokesperson said this is expected to save an estimated Rs25 billion annually, assuming five million meters are replaced per year.
Smart meters will allow automated, remote readings, reducing human involvement and eliminating disputes over faulty readings. Consumers will also be able to monitor electricity usage in real time via mobile applications, enabling better control over consumption and costs. The technology is expected to further support prepaid metering in the future.
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“This rollout marks a significant milestone in the Power Division’s ongoing efforts to digitalise Pakistan’s power sector,” the spokesperson said. “By making electricity services more efficient, transparent, and customer-centric, this initiative will benefit millions of consumers nationwide.”