Chairperson of the Chief Minister’s Complaint Cell, Saima Farooq, said on Friday that public trust was the real strength of the government and that such confidence was further strengthened through people-centric governance.
Presiding over an open court (Khuli Katcheri) at the Sahiwal Arts Council, she said these forums served as an effective mechanism for conveying citizens’ concerns directly to government representatives, ensuring the provision of justice and relief at their doorstep.
Commissioner Sahiwal Division Dr. Asif Tufail, Deputy Commissioner Capt (Retd) Samiullah Farooq, District Police Officer Muhammad Usman Tipu and officers from various government departments were also present.
During the open court, citizens presented complaints and issues relating to different departments. A total of 271 applications were received and handed over to the relevant officials with directions for immediate action and resolution within the prescribed timeframe.
Saima Farooq said that, on the instructions of Chief Minister Punjab Maryam Nawaz Sharif, open courts were being held across the province to bridge the gap between the government and the public and to provide citizens with a direct platform to lodge their grievances.
She directed officials to ensure prompt progress on all applications received and warned that any negligence in addressing public issues would not be tolerated.
“No genuine complaint of any citizen will be ignored, and all departments must discharge their responsibilities with a spirit of public service,” she said.
She added added that the Punjab government was continuing practical measures to ensure sustainable solutions to public issues, promote transparency and improve the performance of public institutions.
She also reiterated the government’s commitment to regularly monitoring applications received through open courts to ensure meaningful relief for citizens and the effective delivery of government initiatives at the grassroots level.