According to the company’s article, Zoom is collaborating with Anthropic to develop an AI assistant for its platform, the first of which will be introduced to its Contact Center offering. Claude, Zooom’s chatbot, will be released in March, assisting customer support employees by developing “better self-service features” to lead clients toward potential answers to issues they may be experiencing. The chatbot will soon be able to supply agents with resources while they are helping consumers. The video-conferencing company hasn’t yet detailed how the chatbot would be implemented on other areas of the platform like Team Chat, Meetings, Phone, […]
ZOOM
Zoom security threat: Govt advises users to update immediately
The video conferencing platform Zoom has been found to have a number of security weaknesses, and the government is urging users to update the platform immediately. According to an Indian Computer Emergency Response Team (CERT-In) that deals with cyber security threats, the Zoom vulnerabilities let remote attackers join a meeting without appearing to the other […]
Zoom to settle US privacy lawsuit for $85 mn
Zoom, the videoconferencing firm, has agreed to settle a class-action US privacy lawsuit for $85 million, it said Sunday. The suit charged that Zoom’s sharing of users’ personal data with Facebook, Google and LinkedIn was a breach of privacy for millions. While Zoom denied wrongdoing, it did agree to improve its security practices. The settlement […]