Federal Energy Minister Awais Leghari said uninterrupted power supply for consumers is the government’s top priority. He inaugurated the 118 service to ensure swift resolution of complaints. The new system will track every error and hold officials accountable for mistakes.
Leghari called the 118 service a much-needed step to expose shortcomings across power departments. He emphasized that no error would go unnoticed under this mechanism. The system is expected to improve efficiency and service delivery for citizens nationwide.
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He highlighted that progress depends on cooperation among the prime minister, the field marshal, and previous governments. Despite external influence and recommendations, the new system ensures accountability for all officials involved.
Leghari reiterated the prime minister’s vision to end the culture of recommendations in every department. He said SDOs and XENs are responsible for ensuring timely issue resolution. This approach aims to make departmental work transparent and merit-based.
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The launch of the 118 service reflects a broader commitment to efficient governance. Citizens can now report power-related issues easily, and authorities are obligated to respond promptly. Officials will face direct responsibility for delays or errors.